Throughout my career I have worked in accounting, marketing, sales, customer service and operations. In doing so, the most valuable lessons I have learned all come from understanding my client and anticipating their needs. In all of these roles I have had a different client: my boss, a sales prospect, my target audience, etc; there is always someone that we are serving in one sense or another.These three rules should be applied to all of the clients in your life:
Put yourself if their place.
Not you being you in their place, but you being them in their place. Make sense?
Previously I worked in an office that provided snacks: cookies, chips, fruit, etc. One Executive would come in and ask “why are we always out of snacks?” At first we didn’t understand why he would say that because the snack bins were full. But we realized he liked eating the mini Oreos. If there were no mini Oreos, there were no snacks for him. From then on we had a standing order of mini Oreos and he didn’t complain again.
This is about perception. We needed to put ourselves in the place of the Executive. These little details add up to a lot. How can you put yourself in your client’s place today to better serve them?
Over delivery consistently.
James Altucher talks about this a lot and I completely agree.The other day I went to the prepared foods counter at the super market looking for a piece of grilled chicken. When I asked they said that they didn’t have any yet. I started to think of what my backup order would be. The attendant asked “well how many pieces of chicken do you want?” I only needed one and he was able to grab it from the back where they were being prepared. He didn’t need to do it, but it made my day easier. Do you over deliver for your clients?
Be honest and forthcoming.
Your clients will respect you and want to work with you when you are forthcoming and deliver pertinent information in a timely manner.I cannot count the number of times that I have seen colleagues, vendors, etc try to cover up mistakes or blame someone else when it was their fault. Your clients are smarter than that. Treat them with respect and honesty. Let them know immediately when you have made a mistake and take the appropriate actions to correct the situation. Blaming someone else just makes you look bad (even if it is their fault). Everyone makes mistakes sometimes and all reasonable people should expect this. If your clients are unreasonable people, you may have no future with them so it will not matter if they fire you for your honesty now or something else later.
This has been our philosophy at Tasker and how we are able to provide such high quality virtual assistants and virtual employees. Let us help you today.